Privacy Policy
At Iroha Nature, the privacy and protection of your personal data is a matter of vital importance. For this reason, we treat it with due transparency and seriousness through the use of privacy policies that comply with the General Data Protection Regulation (GDPR), put into force in the European Union as of May 25. of 2018.
This Privacy Policy document contemplates the data that you provide us during your experience through our website www.irohanature.com, accessing it from any browser or device, since the version adapted to smartphones, tablets or other mobile devices manages your data as and as the desktop version would do.
Every time you use this platform and enter the necessary data to carry out an interaction such as purchasing a product, registering for a raffle, making a claim through the Contact Form or any other service, you will be under the application. of this Privacy Policy, so you should review its guidelines to confirm that you agree with them.
1. MANAGEMENT AND PROCESSING OF PERSONAL DATA
1.1 Responsibility for the processing of your personal data
The Spanish company Sensalia SL is responsible for the processing of the personal data that you provide to us, thereby taking direct responsibility for them in favor of the applicable GDPR regulations on data protection.
- COMPANY NAME: Sensalia SL
- TRADE BRAND: IROHA NATURE
- ADDRESS: Ctra. De Vallveric, 85, 08304 Mataró, Barcelona, Spain
- CIF tax identification number: B-63591630
In accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD) and its implementing regulations, the person responsible for the website, in compliance with the provisions of art. 5 and 6 of the LOPD, informs all users of the website who provide or are going to provide their personal data, that these will be incorporated into an automated file that is duly registered with the Spanish Data Protection Agency with a registration number. 2112300138.
1.2 Storage of your data
The data managed by Sensalia SL is stored within the framework of the EEA (European Economic Area). If the processing of said data is necessary in a country outside the EEA, it will be done in accordance with applicable laws. Transfers outside the EEA will be managed through Contractual Clauses Type of data protection adopted by the European Commission and the EU – US Privacy Shield as a guarantee of those transfers made to countries that do not have an adequacy decision of the European Comission.
1.3 Legal basis for the processing of your data
In each situation where personalized processing of your personal data is necessary, you will be informed whether such data communication is a legal or contractual requirement, or a requirement necessary to enter into a contract. In the same way, it will be made known with complete transparency if you are obliged to provide your personal data, as well as the possible consequences of not doing so.
1.4 Flow and communication of your data
Your personal data will be processed internally by the company Sensalia SL. At no time will we make any type of transfer, sale or exchange of your personal data with third parties without your consent. The data that is used by third parties will have the sole purpose of offering you our services under a privacy and data protection agreement. This page will detail the cases in which a third party can access your data to carry out specific processing.
2. CUSTOMER RIGHTS
2.1 Right of access and portability
Any client has the right at all times to obtain the information they need regarding the data that Sensalia SL is processing. If you have created a user account on our website, you can access, through your account panel, the download of a file in PDF format where you will see in a detailed and structured way the information we store about you.
If you have not created a user account, you can also contact Sensalia SL to receive the personal data we process about you.
Where your data is processed through an automated process, you have the right to obtain a copy of the data that has been used.
2.2 Right to rectification
If you believe that your personal data is inaccurate or incomplete, you can request a modification of said data. If you have created an account on our website, you can access a form through the My Account section where you can modify the data as appropriate.
2.3 Right of deletion
You can make the decision at any time to delete any personal data that Sensalia SL is processing, except in the following cases:
- You have a pending matter with Customer Service.
- You have a pending order that has not yet been shipped or whose shipping has not been completed.
- You have an outstanding debt with Sensalia SL
- Improper use of our services is suspected or confirmed.
- Your debt has been transferred to a third party.
- Your credit application has been denied.
- You have made a purchase, with which your data will be kept to carry out the transaction due to accounting regulations.
2.4 Right to object to data processing based on legitimate interest
You have the right to oppose the processing of your personal data based on the legitimate interest of Sensalia SL, where we will not continue processing the personal data unless legitimate reasons for the processing are proven that prevail over your interests, rights and freedoms, or to the application of claims.
2.5 Right to object to direct marketing
You can object to direct marketing, including the creation of profiles carried out for it, and unlink at any time by editing your account settings on our website, accessing the My Account section or sending a message through the Contact form.
2.6 Right to file a claim with a supervisory authority
If you consider that Sensalia SL is improperly processing your data, you can contact us directly, and you have the right to file a complaint with the corresponding data protection authority.
2.7 Right to limitation in processing
You have the right to request that Sensalia SL limit the processing of your personal data in the following scenarios:
- If you object to the processing of your data based on the legitimate interest of Sensalia SL, any processing of said data must be limited pending verification of that interest.
- If you claim that your personal data is incorrect, Sensalia SL must limit any processing of said data until its accuracy is verified.
- If the processing is unlawful, you may object to the deletion of the personal data and instead request the restriction of its use.
- Yes, Sensalia SL no longer needs the personal data, but you need it to make a claim.
3. ONLINE SHOPPING
3.1 Need to use your personal data
Your personal data will be used to manage your online purchases on our Iroha Nature website, by processing your orders and returns through our online services, and to send you notifications about the status of delivery or in case of problems with the shipping of the items. In this way, we can manage payments, manage any complaints or questions about our products. The personal data you provide helps us identify you and validate your legal age to make online purchases, as well as to confirm your address when making any type of delivery.
3.2 Types of personal data we process
The personal data we work with is categorized as follows:
- Contact information
- Name and surname
- Address
- Phone number
- Company (optional)
- Tax identification number
- Date of birth (optional)
- Payment information and payment history
- Order information
- Credit information
If you have created an account on our website, you will also have an order history
3.3 Who has access to your personal data
The data sent to third parties, used only to offer you the services mentioned above, will include companies that will validate your address, communication companies that will send confirmation of your order, as well as warehouses and suppliers in relation to the delivery of the order, service providers payments for financial management, credit reference agencies who will identify and verify your credit, and debt collection agencies. Please remember that many of these receiving companies have the right or obligation to process your personal data.
3.4 Processing of your personal data
The processing of your personal data by Sensalia SL is necessary for the fulfillment of the administration and delivery service of the order in your name.
3.5 Persistence
We will retain your data for as long as you remain an active customer.
4. DIRECT MARKETING
4.1 Need to use your personal data
We will use your personal data to send you marketing offers, informational surveys and invitations via email. In order to guarantee you the best experience with our Iroha Nature brand, we will use this information to provide you with personalized product recommendations, reminders of items in your cart and all the news in our newsletter.
4.2 Types of personal data we process
The personal data we work with when carrying out direct marketing are:
- Name and surname
- Country
- Phone number
- Postal Code
- Sex
- Type of skin
- Purchase history: what you have browsed and selected on the website
4.3. Who has access to your personal data?
The data is sent to media agencies and technical providers to distribute direct physical and digital marketing and is used only to offer you the services mentioned above. We never pass, sell or exchange your personal data with third parties other than SENSALIA SL and its brands for commercial purposes.
4.4. What is the legal basis for the processing of your personal data?
The processing of your personal data is based on your consent when accepting direct marketing.
4.5. Right to withdraw your consent
You have the right to withdraw your consent to the processing of your personal data at any time, and you can also opt out of direct marketing.
By doing so, IROHA NATURE (SENSALIA SL) will not be able to send you any offers or direct marketing information based on your consent.
You can withdraw your consent to direct marketing in the following ways:
- Following the instructions provided in each marketing email
- Editing your IROHA NATURE account settings
4.6. How long do we keep your data?
We will retain your data for direct marketing until you withdraw your consent. For email marketing we will consider you an inactive customer if you have not opened an email in the last 2 years. After this period of time, your personal data will be deleted.
5. USER ACCOUNT ON THE IROHA NATURE WEBSITE
5.1. Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to offer you a personalized and relevant experience on IROHA NATURE.
We will provide you with your order history and order details, allowing you to manage your account settings (including marketing preferences). We'll also offer you easy ways to keep information accurate and up-to-date, such as your contact or payment details. In addition, we will allow you to save items in your shopping bag, we will offer you recommendations and you will be able to rate and review the products you have purchased from us.
In order to offer you relevant product recommendations, IROHA NATURE (SENSALIA SL) will process your browsing and browsing on our digital platforms (including the website and app), your purchase history and product reviews, as well as data you provide to us. have sent through your account.
5.2. What type of personal data do we collect?
We will always process your email address and password that you sent us when registering your IROHA NATURE account.
We will process the following categories of personal data if you choose to provide it to us:
- Contact information such as: name, address and telephone number
- birthdate
- gender
- country
- account settings
- encrypted payment card information
We will process the following categories of personal data if you make a purchase:
- order history
- delivery information
- payment history
We will process the following categories of personal data in connection with your use of cookies:
- click history
- browsing and browsing history
5.3. Who has access to your personal data?
The data sent to third parties, used only to offer you the services mentioned above. These third parties will include specialized website agencies to optimize our page and analysis tools for product classification.
5.4. What is the legal basis for processing your personal data?
The processing of personal data in your account is based on the consent that you provide us when creating the IROHA NATURE account.
The processing of your data to provide you with relevant product information is based on our legitimate interest.
5.5. Right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time. By doing so, your account will cease to exist and IROHA NATURE (Sensalia SL) will not be able to offer you the services mentioned above.
5.6. How long do we keep your data?
We will keep your data for as long as your account at IROHA NATURE (Sensalia SL) remains active.
You will have the right to terminate your account at any time; If you choose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data in case any legal requirement arises or in the event of pending litigation.
Once your account is closed, your data will be deleted. Right to object to data processing based on legitimate interest: You have the right to oppose the processing of your personal data based on the legitimate interest of IROHA NATURE, by contacting: shop@www.irohanature.com. Your account will then be deleted and we will not be able to provide you with our services.
6. CUSTOMER SERVICE
6.1. What do we use your personal data for?
We will use your personal data to administer any requests, to handle complaints or questions regarding product warranty and technical support issues via email, our chat function, by telephone or through social media.
We may also contact you if there is a problem with your order.
6.2. What type of personal data do we process?
We will process any data you provide us, including the following categories:
- Contact information such as: address, email and phone number
- payment information and payment history
- order information
- correspondence on any matter
6.3. Who has access to your personal data?
The data sent to third parties will be used solely to offer you the aforementioned services. If you are a customer in the Asia region, your data will be transferred to a third-party Customer Service agency.
6.4. What is the legal basis for processing your personal data?
The legal basis for the processing of your personal data is the legitimate interest of SENSALIA SL..
6.5. How long do we keep your data?
We will retain your data for 2 years for case management.
6.6. Right to object to data processing based on legitimate interest:
You have the right to oppose the processing of your personal data based on the legitimate interest of IROHA NATURE (SENSALIA SL). IROHA NATURE (SENSALIA SL) will not continue processing personal data unless we can demonstrate a legitimate reason for such processing that overrides your interest and rights or due to a legal demand.
7. COMPETITIONS, PROMOTIONS, DRAWINGS
7.1. What do we use your personal data for?
We will process your personal data when you participate in our competitions. Your personal data will be used by IROHA NATURE (SENSALIA SL) to contact participants about contest issues, before and after an event, to identify participants, verify their age, contact winners or deliver and track the delivery of awards.
7.2. What type of personal data do we process?
We will process the following categories of personal data:
- Contact information such as: name, address, email and phone number
- age
- Type of skin
- Other information specified in the contest
7.3. Who has access to your personal data?
We send your data to the companies in charge of sending the prizes, which use them only to offer you the services mentioned above.
7.4. What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you decide to participate in a contest.
7.5. Right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time. By doing so, IROHA NATURE (SENSALIA SL) will not be able to offer you the services mentioned above.
7.6. How long do we keep your data?
We will retain your personal data for 1 year, from the end of the competition.
8. DEVELOPMENT AND IMPROVEMENT OF OUR PRODUCTS AND SERVICES
8.1. What do we use your personal data for?
We will use your data to evaluate, develop and improve the services, products and systems we offer to all our customers. Based on this premise, we will not analyze your data at an individual level, but rather they will undergo data processing under a pseudonym.
This includes analytics to make our services easier to use; for example, modifying the user interface to simplify the flow of information or to highlight features that are frequently used by our customers on our digital channels, as well as improving computer systems in order to increase the security of those who use us. visit and our clients in general.
The analysis will also allow us to constantly develop and improve merchandise logistics by forecasting purchases, storage and deliveries as well as our resource capacity from a sustainable point of view by streamlining purchases and delivery scheduling.
8.2. What type of personal data do we process?
We will process the following categories of personal data if you choose to provide it to us:
- Contact information such as: name, address and telephone number
- birthdate
- gender
- country
- account settings
We will process the following categories of personal data if you make a purchase:
- order history
- delivery information
- payment history
We will also process the following categories of personal data in relation to your use of cookies:
- click history
- browsing and browsing history
8.3. Who has access to your personal data?
The data sent to third parties will be used solely to offer you the aforementioned services. “We work with web analysis companies to analyze the behavior of our customers online, at a general level.”
8.4. What is the legal basis for the processing of your personal data?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
8.5. How long do we keep your data?
We will keep your data for as long as your account at IROHA NATURE (SENSALIA SL) remains active. Once the account is terminated, your data will be deleted.
8.6. Right to object to data processing based on legitimate interest:
You have the right to oppose the processing of your personal data based on the legitimate interest of IROHA NATURE (SENSALIA SL) by contacting: shop@www.irohanature.com. Your account will then be deleted and we will not be able to provide you with our services.
9. COMPLIANCE WITH LEGAL OBLIGATIONS
9.1.What do we use your personal data for?
We will use your personal data to comply with legal obligations, court rulings and other decisions stipulated by authorities.
This includes using your personal data to collect and verify accounting data to comply with accounting regulations.
9.2.What type of personal data do we process?
We will process the following categories of personal data:
- client number
- order number
- name
- postal address
- transaction amount
- transaction date
9.3. Who has access to your personal data?
We will share your personal data with IT companies that provide accounting system solutions.
9.4. What is the legal basis for the processing of your personal data?
The processing of your personal data is necessary for IROHA NATURE (SENSALIA SL) to comply with its legal obligations.
9.5. How long do we keep your data?
Your data will be stored in accordance with the accounting rules in force in SPAIN.